• Shipping FAQs •

How Do I Get Free Shipping?

Free UPS Ground Shipping is included with all items.

Please note that UPS Ground Shipping has a ship time of 4-6 business days . Business Days are Monday to Friday and do not include federal holidays within the United States. 

*UPS WILL NOT ship to a P.O. Box Address. Please put a physical address where your items can be sent to. 

How Are Shipping Costs Determined?

If you decide to upgrade your shipping to a different shipping method other than UPS Ground, your shipping costs will be determined by the following: 

     - Items size and weight

     - Your selected shipping method

     - Delivery Address

In your shopping cart, we show your estimated shipping cost, based on the lowest price shipping method possible. If you select a different shipping method your actual shipping cost may be higher. 

When Will My Order Ship?

Your items will ship within 1-2 business days from the time your order is placed.  

Business Days are Monday to Friday and do not include federal holidays within Canada. 

What Shipping Methods Are Available? 

We offer many fast and convenient shipping methods  for items purchased online. 

Shipping Methods and Transit Times: 

     - Ground Shipping, 4-6 Business Days

     - Two Day Shipping, 2 Business Days (not including the day your items ship) 

     - Overnight Shipping, 1 Business Day (not including the day your items ship)  

How Can I Track My Shipment?

Log in to your Account and select Order Status.

Tracking availability varies based on the of item you purchased and your selected shipping speed. Please note it can take up to 24-48 hours for a carrier to scan your order into its tracking system. This means your tracking number may not provide updates for up to 48 hours. 

What If I Never Received My Order? 

Occasionally packages may become lost in transit, delivered to an incorrect address, arrive in separate packages or left in a different location at your home. Log in to your Account and select Order Status. 

If your order is past your estimated delivery date (based on your shipping method chosen) or has been marked as delivered but cannot be located please contact us at Canadataxschool@libtax.com or (800) 790-3863 ext 2645. 

• Email: Canadataxschool@libtax.com • Call: (800) 790-3863 ext 2645  •